Office of the Mayor announces:

Mayor Dawn Zimmer reminds Hoboken policyholders with the National Flood Insurance Program (NFIP) who filed a claim due to Hurricane Sandy that they have until September 15, 2015 to register to have their claim files reviewed if they believe they were underpaid.  In May of 2015, Mayor Zimmer joined Senator Cory Booker and Senator Bob Menendez in Hoboken as the Senators announced this review process to the public.
According to FEMA, it has committed to ensuring all NFIP policyholders who filed a claim as a result of Hurricane Sandy receive the proper compensation they are due under their policy.  The NFIP established a process for those affected by Hurricane Sandy to have their claims reviewed.  When warranted, additional payments will be made to those policyholders. 
FEMA sent letters to approximately 142,000 NFIP policyholders, including those in Hoboken, who filed claims resulting from Hurricane Sandy, offering them an opportunity to have their files reviewed.  Hoboken residents with basement (garden) apartments, along with condominium associations who filed claims are encouraged to file for a review. 
To be eligible for the review, policyholders must have experienced flood damage between Oct. 27, 2012 and Nov. 6, 2012 as a result of Hurricane Sandy. Policyholders can call the NFIP’s Hurricane Sandy claims center at 1-866-337-4262 to request a review.
Alternately, policyholders can go online to to download a form requesting a review. The downloaded form may be filled out and emailed to to start the review process. 
For individuals who are deaf, hard of hearing, or have a speech disability using 711 or VRS, please call 866-337-4262.  For individuals using a TTY, please call 800-462-7585 to begin the review process.  Before contacting the claim center, policyholders are asked to have their flood insurance carrier name and policy number at hand.  
FEMA will request the policyholder’s claim file from their insurance company and forward it to the NFIP review office within two business days. Files will be assigned to a highly skilled, NFIP-certified adjuster who will serve as a caseworker for the insured. The entire process should take less than 90 days. Caseworkers will contact policyholders to guide them through the review process.  Policyholders who have already registered for the Hurricane Sandy claims review do not need to take any additional action and can expect to be contacted by their caseworker.
According to FEMA, establishing this review is just one step in the plan to ensure that the NFIP is survivor-centric and helps policyholders recover from flooding in a fair, transparent, and expeditious way. The Sandy claims review process is intended to be simple, navigable by the policyholder and does not require paid legal assistance. Additionally, there are several nonprofit service providers ready to offer free advice and answer questions policyholders may have. A list of these advocacy groups can be found on the claims review website
Information above provided by FEMA

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