City launches online parking permit sales system

City of Hoboken announces:

HPU will also schedule visits to Senior Buildings for permit renewals
The Hoboken Parking Utility formally announced the public launch of its new HPU Online permit sales system, allowing residents, businesses, and visitors to conduct their parking business with the Utility 24/7 from wherever they want. HPU Online will allow residents and businesses to renew their parking permits or purchase visitor permits without ever stepping foot in City Hall. Documents can be uploaded and most permits can be downloaded and printed. Residents can visit the permit sale system at
“Residents can now go online instead of standing in line to get their parking permits,” said Mayor Dawn Zimmer. “We want to make City government as accessible as possible, and this is just the latest of new initiatives we will be announcing over the next few months to bring even more services to residents online.”
The system, which will initially allow for the purchase and renewal of resident parking permits and will expand with other products over the next few weeks, sets an extremely important milestone in the way HPU does business.
“It’s not just an online permit sales system,” said Transportation and Parking Director Ian Sacs, “It’s the democratization of Hoboken parking permits. For far too long, whether it’s a fair opinion or not, residents have had a consistently bad feeling about the way parking permits are issued and sold at HPU. With this system, everything is spelled out, transparent, consistent, and documented, guaranteeing that every customer is treated fairly and equally with the same rules each and every time.”
The new system was soft-launched last week as part of the Resident parking permit renewal process. To date, nearly 1,000 residents have already signed up.
“A host of HPU employees, including Customer Service Representatives, supervisors, and accounting staff worked closely with the software developer enfoTech to develop the system’s logic and adherence to the parking policies established in the city code,” added Director Sacs. “This was a team effort, and I commend my staff on their hard work.”
The Resident parking permit renewal deadline (to get documentation in either online or by mail/walk-in) is February 15, 2012. Current 2011 Resident parking permit and Senior 2011 visitor parking permits are still valid through the end of February. Seniors may now sign up using the new online system or renew in person at HPU at their convenience. HPU will also be scheduling visits to senior buildings to assist with issuing senior permits on request. Building managers should contact Michelle Ippolito at 201-653-1919 to schedule a time and date for this new service for seniors.
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